At Mushino we keep more than 99% of customer funds in multisignature cold wallets. This gives you complete confidence that your funds are safe - but also means that not all withdrawals can be processed immediately. Withdrawals marked as "Manual" are withdrawals that can only be processed once the Mushino hot wallet balance has been replenished.
For the hot wallet balance to be replenished, two trusted employees have to meet up and agree on a transaction. This could take anywhere between 5 minutes and a few hours. We strive to process all "Manual" withdrawals within 60 minutes, but cannot always guarantee that this is the case.
What it means for you
Regular withdrawals are all processed within 15 minutes.
If your withdrawal is marked as "Manual", it undergoes human scrutiny and it may take anywhere between 15 minutes and 24 hours for it to be processed.