Have you claimed your social bonus but not received it yet? Do not worry - you may just have misspelled your nickname in the form submission, or forgotten to complete some of the required steps.
If you just submitted the application form, please be patient. We process most bonuses within a few hours, but sometimes it can take up to 2 days.
Here is a list of common mistakes that people make when claiming the welcome bonus:
1. Putting an invalid nickname in the form submission
Please ensure that the nickname in the form matches your nickname on Mushino. If you made a mistake, simply submit the form again.
2. Retweeting our pinned tweet, but not tagging 3 friends
You will need to tag 3 friends, using their Twitter handle.
Here is an example of a good tweet that does this.
3. Your Twitter account is flagged as "inactive" by Twitter
We use some verification services offered by Twitter to help with the verification. If Twitter flags your account as inactive, your retweet will not pass the verification. Twitter accounts with more followers and tweets will have a larger chance of passing Twitter's verification check.
If you have made any of the above mistakes, simply apply again by correcting them. Your bonus will be fixed after we review it for the second time.
If you still haven't received your social bonus within 2 business days, please contact us and one of our support heroes will help you out.
Note: Signing up with multiple accounts to receive multiple welcome bonuses is against the Terms and Conditions of the bonuses. Any accounts that are suspected to be cheating by our system will be banned, and the bonuses will be returned.